Enrollment and Student Service Coordinator
Dallas, TX
Full Time
Experienced
As an Enrollment Representative, you will manage high-volume outreach and support prospective students through the admissions funnel. You are responsible for achieving 80 meaningful calls per day and securing at least 3 enrollments per month, delivering exceptional service and maintaining accurate records.
Key Responsibilities
Qualifications & Skills
Performance Expectations
Work Environment
- Conduct high-volume outbound calls and respond promptly to inbound leads
- Educate prospects on program offerings, admissions requirements, and financial aid
- Assist applicants with the submission of documentation, and follow up on missing or incomplete materials
- Schedule appointments (virtual or in‑person), lead campus tours, and qualify applicant eligibility
- Collaborate closely with enrollment and financial services teams to facilitate seamless enrollment processing
- Document all call outcomes and next steps in CRM, ensuring data integrity and lead tracking
- Meet performance targets: 80 calls per day, 3 enrollments per month
- Prior experience in admissions, inside sales, or customer-focused outreach preferred
- High level of verbal communication—comfortable handling high call volumes
- Strong organizational skills and ability to prioritize follow-up tasks
- Proficiency working with CRM systems and record‑keeping best practices
- Motivated by targets, self-driven, and results-oriented
- Ability to collaborate across teams and maintain a professional, supportive tone
- Maintain a minimum of 80 meaningful calls per business day
- Secure at least 3 enrollments per calendar month per representative
- Monitor conversion rates within CRM, aiming to continually improve outreach effectiveness
Work Environment
- Monday–Friday, 9am-5pm; hybrid schedule and occasional in-person events.
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